Terms of Service

You must be at least 13 years old to use the Service.

By creating an account or using the Service, you represent and warrant that you are at least 13 years old. If we learn that we have collected personal information from a user under 13, we will take reasonable steps to delete that information and terminate the account.

If you are under the age of majority in your jurisdiction, you represent that you have permission from a parent or legal guardian to use the Service.

Journey is an educational software platform designed to help pre-medical and pre-health students organize, plan, and track aspects of their academic and professional preparation.

The Service may include tools for:

• Academic planning
• Course tracking
• GPA calculation and academic summaries
• Activity and experience tracking
• Hour logging
• Roadmap generation
• Application preparation organization
• Educational planning support

Journey is not a medical, legal, financial, tax, or official admissions advisory service.

The Service is provided for educational, informational, and organizational purposes only.

TOPmed does not guarantee:

• Admission to any medical school, graduate program, professional school, or educational institution
• Interview invitations
• Scholarship awards
• Academic improvement
• Application success
• Accuracy of admissions outcomes
• That GPA calculations will exactly match AMCAS, AACOMAS, AACPMAS, TMDSAS, a university transcript, or any other official system
• That deadlines, policies, or requirements will always be current, complete, or accurate

Users are responsible for verifying all information with official schools, application services, advisors, and other relevant authorities.

The Service does not provide medical advice, legal advice, financial advice, tax advice, mental health advice, or official admissions advice.

Any information provided through the Service should not be relied upon as a substitute for professional advice, institutional guidance, or official application-service instructions.

You may be required to create an account to access certain features.

You agree to provide accurate information and to keep your login credentials secure. You are responsible for all activity that occurs under your account.

You agree not to:

• Share your account credentials with others
• Access another user's account
• Attempt to bypass security features
• Use the Service for unlawful, harmful, or abusive purposes
• Interfere with the operation of the Service
• Misrepresent your identity or affiliation

You may enter academic, profile, course, activity, hour, and related planning information into the Service (“User Data”).

You retain ownership of your User Data. By using the Service, you grant TOPmed permission to process, store, display, and use your User Data as reasonably necessary to provide, maintain, secure, and improve the Service.

TOPmed does not claim ownership over your academic information, activity logs, or personal planning information.

You are responsible for the accuracy, completeness, and classification of the information you enter into the Service.

TOPmed is not responsible for errors caused by inaccurate, incomplete, outdated, or incorrectly categorized user-entered information.

Journey may provide GPA calculations and academic summaries based on the data you enter.

These calculations are estimates for planning purposes only. Official GPA calculations may differ based on:

• Application-service rules
• Transcript interpretation
• Course classification
• Repeated coursework
• Institutional policies
• Pass/fail, withdrawal, incomplete, audit, or nonstandard grading treatment
• Credit conversion rules
• Updates to official policies

You are responsible for verifying official GPA calculations with the applicable application service, school, or academic advisor.

TOPmed may offer paid subscription plans for Journey.

If you sign up for a paid plan, you may receive a one-month free trial. Unless you cancel before the end of the free trial period, your subscription may automatically renew and you may be charged according to the plan selected.

Payments, billing, taxes, invoices, refunds, and payment processing may be handled by Paddle or another third-party payment provider.

By purchasing a subscription, you agree to the pricing, billing, renewal, cancellation, and checkout terms presented at the time of purchase.

You are responsible for canceling your subscription before the end of any free trial if you do not wish to be charged.

TOPmed offers a one-month free trial before the first paid charge.

If you believe you were charged in error or are dissatisfied with your subscription, you may request a refund within one month of the first paid charge by contacting:

Refund requests may be subject to applicable law and Paddle's policies. TOPmed reserves the right to approve or deny refund requests where permitted by law, including in cases of abuse, fraud, repeated refund requests, or violation of these Terms.

You may cancel your subscription through the cancellation process made available through the Service, Paddle, or the applicable payment provider.

Cancellation stops future renewal charges but does not necessarily provide a refund unless required by law or covered by the refund policy above.

You agree not to:

• Use the Service for illegal purposes
• Upload harmful, false, abusive, infringing, or misleading content
• Attempt to reverse engineer, scrape, copy, or misuse the Service
• Interfere with security systems
• Access or attempt to access another user's data
• Use bots, automated systems, or scripts without authorization
• Misrepresent your identity or affiliation
• Use the Service to harass, exploit, or harm others
• Upload patient-identifying information, medical records, or confidential third-party information

The Service, including its software, design, interface, roadmap system, logos, trademarks, content, features, and technology, is owned by TOPmed L.L.C. or its licensors.

You may not copy, reproduce, modify, distribute, sell, lease, reverse engineer, or create derivative works based on the Service except as expressly permitted by law or by written permission from TOPmed.

If you submit suggestions, ideas, feedback, bug reports, or feature requests, you grant TOPmed a non-exclusive, worldwide, royalty-free right to use, modify, and incorporate that feedback into the Service without obligation to compensate you.

The Service may rely on third-party providers, including but not limited to:

• Clerk for authentication
• Supabase for database and backend infrastructure
• Vercel for hosting and deployment
• Paddle for payments and subscription billing
• Google Workspace for business communications

TOPmed is not responsible for third-party services except as required by applicable law.

We aim to provide a reliable Service, but we do not guarantee uninterrupted, error-free, or secure access at all times.

The Service may be unavailable due to maintenance, outages, updates, technical problems, or third-party service interruptions.

Journey does not include an AI Advisor at launch. If AI-powered features are introduced later, additional terms, disclosures, or controls may apply.

The Service is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, TOPmed disclaims all warranties, express or implied, including warranties of accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, TOPmed L.L.C. and its owners, officers, employees, contractors, agents, and affiliates shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost data, lost opportunities, admissions outcomes, academic consequences, or business losses.

To the maximum extent permitted by law, TOPmed's total liability for any claim shall not exceed the amount you paid to TOPmed in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater.

You agree to defend, indemnify, and hold harmless TOPmed L.L.C. from any claims, damages, liabilities, costs, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any law or third-party right
• Your User Data
• Your misuse of the Service

We may suspend or terminate your account if we believe you have violated these Terms, created risk for TOPmed or other users, or used the Service improperly.

You may stop using the Service at any time.

You may request account deletion by contacting:

We may need to verify your identity before processing deletion requests. Some information may be retained as required by law, for legitimate business purposes, dispute resolution, tax, security, or compliance obligations.

We may update these Terms from time to time. If changes are material, we may provide notice through the Service, by email, or by updating the effective date.

Continued use of the Service after changes become effective means you accept the updated Terms.

These Terms are governed by the laws of the State of South Dakota, without regard to conflict of law principles.

For legal questions, contact: